The platform
Six surfaces. One control plane.
VoxRidge is a single product that exposes six surfaces — an API for developers, a console for operators, a policy editor for governance, an IVR designer for flow authors, an import center for migrations, and an analytics dashboard for the people writing reports.
Control plane
REST API, normalized event stream, six PBX adapters. Originate, hangup, transfer, monitor, agent state — same call, every vendor.
Learn more
Live operations
Supervisor dashboard with queues, agent grids, swimlanes, drag-drop transfer, monitor / whisper / barge. Browser softphone over WebRTC.
Learn more
Policy engine
Eleven policy types, three-tier editor (easy / advanced / CEL), impact preview, conflict detection, evaluation log.
Learn more
IVR designer
Visual flow canvas, 28 node types, version history, one-click compile to Asterisk AEL, FreeSWITCH XML, Twilio Studio, CUCM dialplan.
Learn more
Import center
Live discovery against connected PBXes or file import (.conf, XML, CSV, XLSX, JSON). Validation, preview, snapshot rollback.
Learn more
CDR & analytics
Volume heatmaps, SLA gauges, agent comparisons, missed-call ledgers. Saved reports, scheduled email delivery, CSV / PDF export.
Learn more
The shape of the API
One REST surface, every PBX.
Every endpoint is the same regardless of the underlying vendor. The adapter resolves what AMI, ESL, AXL, or REST calls are needed under the hood.
| Operation | VoxRidge endpoint | Translates to |
|---|---|---|
| Originate call | POST /v1/calls | AMI Originate · ESL bgapi · AXL execute · TwiML calls.create |
| Transfer | POST /v1/calls/{id}/transfer | AMI Redirect · uuid_transfer · TwiML <Dial> |
| Monitor / whisper / barge | POST /v1/calls/{id}/monitor | ChanSpy · uuid_eavesdrop · BIB · Stream |
| Agent login | POST /v1/agents/{id}/login | QueueAdd · callcenter_config · agent state · TaskRouter |
| Subscribe to events | GET /v1/events/stream (SSE) | AMI events · ESL events · AXL notifications · TwiML callbacks |
| Deploy IVR flow | POST /v1/ivr/{id}/deploy | extensions.conf · dialplan XML · Studio Flow · CUCM script |
Bring-your-own-adapter is supported. Implement the PBXAdapter Go interface
and VoxRidge handles routing, events, and policy enforcement for free.
Get started
One API for every PBX. Wire it up in an afternoon.
Free under 25 extensions, forever. No credit card. No sales gate. Production use OK.