Live operations
One supervisor screen. Every site.
The live operations console is a customizable, dock-pane dashboard for supervisors. Real-time queues, agent grids, call swimlanes, drag-and-drop transfer. The data flows from every PBX you've connected, normalized into one stream.
Supervisor dashboard
- KPI bar — calls in queue, longest wait, SLA % across all queues
- Queue column — wait times, calls waiting, abandoned
- Agent grid — state (available / on-call / wrap / pause), AHT, calls today
- Call inspector — live transcript, sentiment, recording control
- Swimlanes — call timelines for visual at-a-glance ops
Browser softphone
- WebRTC + SIP.js, no plugins
- Multi-line: 6 concurrent legs
- Floating mini-panel — accessible from any page in the admin
- Hold music, attended & blind transfer, park & pickup
- DTMF, mute, hold, conference, recording
Monitor / whisper / barge
- Silent listen, whisper-to-agent, three-way barge
- Same UI semantics regardless of vendor (ChanSpy, uuid_eavesdrop, BIB, Stream)
- Scoped by RBAC — supervisors monitor their own teams only
- Recorded as audit-log events
Workspaces
- Pre-built layouts: Monitoring, Wallboard, Compact, Agent Focus
- Save your own layouts — drag, dock, resize panels
- TV-mode wallboard with auto-rotation and large-text accessibility
Get started
One API for every PBX. Wire it up in an afternoon.
Free under 25 extensions, forever. No credit card. No sales gate. Production use OK.