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Use cases

Where VoxRidge earns its keep.

Multi-PBX contact center

Run one supervisor dashboard across Asterisk in the warehouse, Cisco at HQ, and Twilio for outbound campaigns. Same agent grid, same SLA gauges, same recording archive.

  • Unified queues and routing rules across vendors
  • Live wallboard with real-time SLA per queue
  • Single CDR table for compliance and analytics

CRM telephony for everyone

Add click-to-dial, screen pop, and call recording to your CRM in one integration — and have it work for every customer regardless of which PBX they run.

  • One POST /v1/calls covers every vendor
  • Webhook-based screen pop on call.ringing
  • Recording links resolved through VoxRidge — no per-vendor URL handling

Outbound campaigns with global compliance

Run dialing campaigns across regions while the policy engine enforces DNC, time-of-day, and rate limits for each jurisdiction. Reconfigure rules without touching the dialer code.

  • CEL-evaluated DNC, geo-fence, business-hours rules
  • Impact preview before policy changes go live
  • Per-region rate limits and cooldown windows

AI agent assist without per-vendor plumbing

Stream call audio to your STT and LLM of choice. Surface next-best-actions to agents on screen. Don't write the audio-tap code — it's already there.

  • Audio capture via ARI external media, mod_audio_fork, JTAPI, Media Streams
  • Streaming STT with diarization (BYO Deepgram, AssemblyAI, Whisper, Azure)
  • Post-call summary written into your CRM via webhook

M&A telephony consolidation

Inherited four PBX brands from three acquisitions? Front them all with VoxRidge while you decide what to consolidate. Decisions get easier when the systems look identical from above.

  • Import center maps each existing PBX onto common entities
  • Live discovery + file import with rollback snapshots
  • CDR backfill across legacy systems on day one

CCaaS / UCaaS providers

Sell contact-center features to customers running every flavor of PBX. Build your product against VoxRidge once; we handle the per-vendor adapters.

  • White-label admin panel and API surface
  • Multi-tenant: per-tenant PBX connections, policies, CDR isolation
  • BYO adapter — extend with custom vendors under your brand

Get started

One API for every PBX. Wire it up in an afternoon.

Free under 25 extensions, forever. No credit card. No sales gate. Production use OK.

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