CDR & analytics
Every call. One schema.
VoxRidge writes a normalized CDR row for every call across every connected PBX. The analytics dashboard reads from that single table — no per-vendor reporting tools to keep in sync.
Dashboards
- KPI summary — calls, AHT, SLA %, ASA, abandonment
- Volume heatmap — 7×24 grid, drill into any cell
- 14-day trends — inbound, outbound, SLA, missed
- Queue health — wait times, abandonment, longest-waiting
- Agent performance — calls today, AHT, occupancy, CSAT
- Missed-call ledger — with auto-callback policy hooks
Saved reports & export
- Save a report with filters, columns, and date range
- Schedule it (cron) — emailed or pushed to a webhook
- CSV and PDF export from any view
- API export for embedding in BI tools (Looker, Metabase, Superset)
Recording & transcript search
- Recording links (when recording enabled)
- Full-text search across diarized transcripts
- Sentiment timeline per call
- Topic clustering across a date range
CDR schema
- Direction, from, to, dialed, answered, ended, duration
- PBX ID, vendor-native call ID, agent ID, queue ID
- Disposition, hangup cause, recording URL, transcript URL
- Free-form context — campaign IDs, ticket numbers, custom tags
Get started
One API for every PBX. Wire it up in an afternoon.
Free under 25 extensions, forever. No credit card. No sales gate. Production use OK.